Q&A: How AI tech can make humans more emotionally intelligent (Includes interview)

Cogito, an MIT spin-off, uses voice-based AI to analyze behavioral and vocal cues (such as pitch, tone, pace, etc.) to provide in-the-moment feedback during conversations, guiding individuals to be more emotionally intelligent and perceptive. Cogito's emotional intelligence technology is being used by large insurance organizations like MetLife, Humana, and Cigna to enhance employee productivity and improve human emotional intelligence during customer service calls. To discover more, Digital Journal spoke with Dr. John Kane of Cogito. Digital Journal: How sophisticated is AI becoming in general? Dr. John Kane: Artificial intelligence continues to have a transformational effect across industries.