Ushur Forms AI Research Group to Power the Future of Customer Experience Automation

SANTA CLARA, Calif., Sept. 02, 2021 (GLOBE NEWSWIRE) -- Ushur, the leader in AI-powered Customer Experience Automation (CXA), today announced the launch of Ushur AI Lab, a research group dedicated to tackling some of the most pressing issues in natural language processing (NLP), document processing and no-code conversational intelligence. The AI Lab aims to develop innovations that will make it even easier for enterprises to deliver automated, omni-channel, hyper-personalized customer experiences. Over the last few years, Ushur's AI and machine learning (ML) team has developed key breakthroughs already integrated into Ushur's Customer Experience Automation platform. These include NLP and ML components for conversational tasks, document processing engines and a feature-rich, no-code MLOperations platform. Ushur has filed multiple patents in representation learning for documents, information retrieval from unstructured data, forms processing and tabular information extraction areas.