How Internet of Things Will Change the Contact Centre - Contact-Centres.com

What is the Internet of Things (IoT)? In simple terms, IoT refers to connected devices that work over the internet. But it's increasingly being known for devices that we interact with like Google Home and Amazon Echo (Alexa). IoT is disrupting existing markets and creating new ones by increasing efficiency and reducing costs. IoT is nothing new but the number of devices and people using them has grown tremendously in recent years.