Chatbots and voice assistants are gaining traction in the workplace

This story was delivered to BI Intelligence Apps and Platforms Briefing subscribers hours before appearing on Business Insider. To be the first to know, please click here. AI-powered chatbots and voice assistants are still nascent technologies, but they're starting to gain traction in the workplace, according to a report from Spiceworks. The report, which included responses from 500 IT pros in organizations across North America and Europe, found that on average over 29% of organizations have either implemented one or more AI-powered chatbots or voice assistants for work-related tasks, or plan to do so in the year ahead. Adoption of the tech is skewed toward large organizations, with 40% of large businesses expecting to implement at least one AI-powered chatbot or voice assistant on corporate devices within the next 12 months, compared with 25% of mid-sized companies and 27% of small businesses.