Chatbots and Service Industry – Towards a better customer experience

Chatbots are a much better fit for patient engagement than Standalone apps. Through these Health-Bots, users can ask health related questions and receive immediate responses. These responses are either original or based on responses to similar questions in the database. The impersonal nature of a bot could act as a benefit in certain situations, where an actual Doctor is not needed. Chatbots ease the access to healthcare and industry has favourable chances to serve their customers with personalised health tips.