Use of Artificial Intelligence in customer interaction is getting intelligent

Artificial Intelligence (AI) is back in the headlines as more and more companies like Amazon, Google, Facebook, Twitter and Microsoft have started to commercialize its use. Four important developments in the past few days on this front caught our eye. The most recent was last week's announcement of an AI partnership by Google, Facebook, Amazon, IBM and Microsoft. The new alliance is dedicated to advancing public understanding of the sector, as well as coming up with standards for future researchers to abide by. The other important development was the release of a research report by Forrester – The Top Emerging Technologies to Watch: 2017 to 2021.