Predictive analytics improve customer experience journey

Smartphone manufacturer Azumi Mobile, being new to the U.S. market, wanted to provide a customer experience journey that outshined its competitors. To achieve that goal, the company implemented new artificial intelligence-driven self-service tech that better equipped customers to solve problems on their own. Azumi Mobile joined ranks with DeviceBits, a Columbus, Ohio-based company that merges artificial intelligence, machine learning and predictive analytics to help businesses provide customer service through chatbots and interactive content that enables customers to help themselves. Last year, Apple introduced an iPhone and iPad support app to promote self-service, and the company also uses predictive analytics to improve OS functionality and the customer experience. DeviceBits, though, saw a unique opportunity that was being omitted in the area of customer service; specifically, the customer experience post-purchase, said CEO JC Ramey.