Revolutionizing the Customer Experience with AI - Tech Wire Asia

Happiness is a good indicator of great customer experience. That's why we're attracted to brands that understand us, provide value and help us find what we are looking for. In the same way, our tolerance for the opposite is rapidly diminishing. It seems we are not alone. Although a staggering 80 percent of companies claim they have a holistic view of their customers, only 8 percent of customers feel they are getting a tailored, valuable experience from the brands they interact with.