Chatbots are gaining traction

This story was delivered to BI Intelligence Apps and Platforms Briefing subscribers. To learn more and subscribe, please click here. Chatbots are gaining popularity globally, according to a new survey by LivePerson. The survey, which incorporated over 5,000 consumers from six countries, found that 38% of consumers globally rated their overall perception of chatbots as positive. Only 11% of those surveyed globally reported a negative perception of chatbots, while the remaining 51% had neutral stances.