LG to adapt machine learning into after-sales service ZDNet

LG Electronics will use machine learning technology to offer customized after sales (AS) services for its smartphone users, the company announced. The South Korean tech giant said it will adopt machine learning, big data analytics, and other, latest artificial intelligence technologies sequentially, starting in the first quarter of this year, to offer remote AS services via its apps. Thanks to machine learning, the app's diagnosis will improve over time, data will be processed faster, and LG will be able to offer services customized for the individual customer. The South Korean tech giant said over 80 percent of visits to service centres from its smartphone users were for simple requests or software problems. The remote service will drastically reduce its customers' needs to visit physical service centres, it said Artificial intelligence technology will be put into its "Smart Doctor" app.