Companies using AI will add more jobs than they cut

A few weeks ago the new U.S. Treasury Secretary Steven Mnuchin took some public flak for suggesting, in response to an interviewer's question, that he was "not worried at all" that artificial intelligence would threaten the jobs of human workers, because in his view it is "50 or 100 years away." It's not clear why Mnuchin would say that, but with respect, I have to correct him. The original question to Mnuchin was rooted in popular worries that AI will eliminate jobs in the near future. However there's growing evidence that as companies embrace AI to stay competitive, which they will, in the end these changes will create more jobs than they destroy. Earlier this year, ServiceNow commissioned a survey of senior executives at 1,874 companies of varying sizes across numerous industries in seven global markets.