The Evolution of Chatbots: What's being developed today and what's on the horizon » ness

Angshuman Patra, our head of NA Delivery; and Jay Sanborn, our AVP of Cloud Platform Engineering are both passionate about delivering solutions that exceed customer expectations. In the following Q&A, we ask them about the chatbot solutions Ness is delivering today and what Ness will be developing in the future as the technology matures. What type of chatbots solutions are our clients looking for? Our clients are looking for chatbots to automate business processes that are highly repetitive and to facilitate faster responses to customers, partners and employees. Customer support, customer self-service, IT support and employee self-service processes are some examples.