5 Reasons Why Your Customer Service Should Include Chatbots

It's an exciting time to be involved the customer service and communications space. There are more ways to interact with a brand than ever before (email, Twitter, even Snapchat), but one of the most new and exciting advancements is chatbots. "Chat bots are computer programs that mimic conversation with people using artificial intelligence. They can transform the way you interact with the internet from a series of self-initiated tasks to a quasi-conversation." In the customer service space, chatbots are using the growing power of artificial intelligence to allow customers to interact with a brand as they would with a customer service representative.