Artificial Intelligence Is Changing the Way We Think About Customer Service

Artificial intelligence and conversational computing platforms are no longer the sole domain of big businesses. Voice-computing technology can help a small or medium-sized business owner make interactions with customers more valuable. For one thing, voice computing technology can help improve customer service and efficiency by allowing customers to quickly and easily have a conversational experience with a business without the need for in-depth technical expertise. In the simplest terms, conversational computing is when you talk to a device and it talks back to you. Chris Messina, product designer and the inventor of the hashtag, has a bird eye's view of changes in the way we have conversations. We can use a variety of interfaces (voice, screen, messaging, etc.) and then carry the conversation to other interfaces without losing a beat or starting over.