Hello, May I Speak to My Personal Bot?

Powered by AI, chatbots create an opportunity for the banking industry to take customer relationships to a new level that was not possible until now – providing anytime, anywhere personalized service. There once was an old saying about'banker's hours,' when referencing a standard 9-5 day with no overtime or weekend work. Not to slight dedicated banking professionals, but historically, many bankers did work in brick and mortar offices, where doors closed promptly at 4:00pm (or earlier) every weekday, with extended weekend work rare. Online tools have allowed customers to perform basic tasks like bill payments, money transfers and checking deposits from wherever they want, whenever they want. Still, customers sometimes need answers and help with services that an app can't handle. They want to talk to someone at their bank, but can't because of banker's hours.