Are We Nearing the End of IT Service Outages? - DevOps.com

Over the last two decades, the evolution of IT has been more like something a revolution--in some cases, the transformation even unpinning real-life uprisings. Today we're acutely aware of advances in technology and the internet, particularly as the global COVID-19 pandemic creates a sweeping reliance on tele-everything and online commerce to sustain companies' livelihood. The current surge in online traffic underscores the massive strides made across IT, ensuring critical support functions largely go uninterrupted--quietly impacting millions of lives. Behind the scenes, ITOps teams continue working to ensure the customer experience is resilient and incidents are addressed even before end users notice an issue. The irony of these seamless digital experiences, though, is that the delivery is built on escalating complexity.