Capital One: What we learned about what our chatbot learned

In March at SXSW 2017, Capital One launched an invite-only pilot of Eno, the first natural language SMS chatbot from a U.S. bank. Today, we're thrilled to announce that Eno has emerged from the pilot and is now available to text with millions of Capital One U.S. credit card and bank customers. So, what has Eno learned during the past seven months? Some are very to the point and all about abbreviations ("bal"). Others are chatty and speak in natural language ("Hi Eno! How much money do I have today?").