Clinc and USAA Partner on Innovative Conversational AI Solution

Going beyond traditional rules-based voice or chatbot digital banking solutions, a non-bot, natural language banking experience is being offered to USAA members in an Amazon Alexa pilot with Clinc. Last September, a team of computer science professors at the University of Michigan introduced an application developed in their research lab that they believed would change the way consumers would do banking in the future. Combining the science and technology from academia, with the needs for a better voice-first mobile banking capability, Clinc won'Best of Show' honors at Finovate in New York City with their Finie ("the financial genie") application. The intelligent personal assistant uses sophisticated natural language processing engines that have been trained with a deeper knowledge of the financial and banking industry as opposed to using a rules-based approach. Unlike solutions that currently exist from Siri, Alexa and Cortana, Clinc's machine learning capability allows the application to expand knowledge and improve responses with every query.