AiThority Interview With Eyal Feder-Levy, CEO and Co-Founder at Zencity

Along with my CTO, Ido Ivri, I Co-Founded Zencity to help local governments make data-driven decisions based on their communities' priorities when creating policies and communicating them to their residents. The Zencity platform gathers and analyzes millions of anonymized, aggregated data points of community feedback from channels like social media, local broadcast media, and government customer service channels (such as 311 and call centers) and turns them into actionable insights about community trends and priorities for local government decision-makers. We analyze these millions of unstructured data points by using advanced AI and NLP algorithms to make the data structured and actionable for these organizations. The algorithms automatically classify data by relevance to the different departments in city hall and then run a sentiment analysis to determine if the data reflects positive, negative, or neutral feedback on a city-related topic. As trends emerge throughout cities or regions, our platform sends alerts to city officials so that they can take immediate action and be proactive.