Five Ways AI Can Help Businesses Improve Customer Relations

We all have experienced calling customer support and press hundreds of numbers. You might have lost your patience and be stuck in a situation where you can neither hang up nor wait because you've waited for so long and a couple of minutes more wouldn't kill you. You will be put on hold for several minutes before someone resumes your call and you hear those words you've been wanting to hear from a long time, -- 'Hello, how may I help you today?' The whole process seems annoying and a little time-consuming. But have you ever thought about how difficult it is to be in their shoes?