Chatbots - Trends and Opportunities in E-Commerce

These notions represent the new technologies trends that increase the competitiveness of an e-commerce. By 2016, 9 out of 10 customers globally were using messaging to interact with companies. To remain competitive, e-commerce must adapt to the rapid evolution of digital technologies and the behavior of Internet users. Statistics shows that average time saving per chatbot inquiry when compared with traditional call centers is 4 minutes in chatbots for the banking & healthcare sectors. By 2022 $8 billion in cost savings is expected.