Artificial intelligence is coming... to your council

Artificial intelligence is coming to Aylesbury Vale... and being used by our council. AVDC say they're going to be using things like Amazon's new Echo system to help deliver services better. "So the idea with this is that people can talk to a device and actually engage directly with the council, rather than having to come in, ring us or do anything else. "So it's about using the clever things that are out there today to make things better." You won't be able to do this straight away, this is all part of a long-term plan. The five year plan called'Connected Knowledge', focuses on ensuring customers continue to have the best possible experience, by providing a digital programme that's more efficient, flexible and better value for money. AVDC was one of the first councils to adopt a cloud IT strategy, saving around £6 million. Connected Knowledge sees its digital systems evolve further, working towards fully integrated and connected transactions for customers. And through the use of Amazon Echo technology, developed with Arcus Global (AVDC's development partner), AVDC will become the first council in the UK to use AI (artificial intelligence) and AI powered voice control, to serve residents' needs. "Arcus Global is delighted to be collaborating with AVDC on the very first Amazon Echo integration with a local authority platform.