The Chatbot Hype Explained – Capital Business Plan

Everyone has been hearing about chatbots these past couple of weeks. As more companies introduce chatbots as a customer service option, it has quickly become a new convenient form of customer interaction. But what exactly is the hype all about? According to TechInAsia.com a chatbot "is a service, powered by artificial intelligence, that you interact with via a chat interface." Chatbots allow customers to receive basic answers, place orders, make purchases, and more.