Gartner predicts 2017: The future of artificial intelligence demystified - Zendesk

Artificial intelligence--the mere words bring on a myriad of conflicting emotions. Images of The Matrix swim before your eyes. That is until you remember how helpful Siri is when you can't put your finger on the name of a song on the radio. "You seem to be listening to'Come On Eileen' by Dexy's Midnight Runners, but don't ask me to sing it." Aside from the fact that you should probably know this song, Siri is both useful and playful, no doubt.