Automatic Speech Recognition – Are All Tests Comparable? - Watson

Key Points: – Access to appropriate domain data is the dominant factor in determining speech recognition performance. For this reason, Watson offers a cloud-based API with a general model with the option to customize. This allows the client to maintain control of their critical private and proprietary information. Automatic speech recognition, the ability to identify words and phrases in spoken language and converting them to text in real-time, provides nearly endless opportunities for the humans that use these AI systems, from improving customer satisfaction or enabling remote communication between doctors and patients to improving accessibility for the deaf or the blind. Platforms and applications built on automatic speech recognition are only as good as the system's understanding of language, and the way this understanding is measured. Achieving human parity, meaning an error rate on-par with that of a human listening to two people in conversation, has long remained a significant industry challenge – as has measuring it consistently.