Salesforce to incorporate AI into CRM tools - Montash

Salesforce has revealed that its next big product will introduce artificial intelligence (AI) into its global customer relationship management (CRM) tools. Talking about the firm's latest developments, Chief Executive Marc Benioff said that the new solution, called'Einstein', will take centre stage at the brand's Dreamforce conference in October. The company has been subtly moving in on the AI market for some time, and it seems that its own product will soon be unveiled. As yet, the details surrounding Einstein are not clear, but the move does reveal that AI will be coming to Salesforce's flagship product. Though the big reveal is still several weeks away, Benioff has made some subtle hints about the tool.