Why Chatbots Need Both Human and Artificial Intelligence

Artificial intelligence is no longer just a buzzword but a massive reality now. It is continuing to transform the user experience for all kinds of digital interfaces including mobile apps, e-commerce stores, and enterprise websites. Artificial intelligence is conceived by many as the great replacement of human intelligence. Let us have no doubt that still human intelligence and power of reasoning are miles ahead of machines and software programs in terms of capacity and effectiveness. So, again, now artificial intelligence is just a value addition that is primarily controlled and maneuvered by humans.