6 Ways AI Can Transform ITSM Tools - ITSM.tools

In the last 10 years, we've seen some significant breakthroughs in the domain of artificial intelligence (AI) and machine learning. In 2011, IBM Watson showed the world that it can be a reality TV show winner. In 2014, Google acquired an AI company called DeepMind, and one of its project, AlphaGo, beat the European Go champion in 2015. In 2016, Google made its TensorFlow library open source, which made machine learning accessible to the masses. Last year, people were left dumbfounded when Google Duplex made a haircut appointment over the phone.