Beyond Disruption: AI and IoT Join Forces to Power Real-Time Experiences

Imagine a self-driving forklift reacting to an obstacle only after a minute. Or, the next best action for a customer being given to a call center agent only after the opportunity to provide this customer with a special offer is gone. Or, speech recognition and –generation systems that are used in customer engagement and customer service and that do not understand the customer. Things can be as mundane as having the ability of early identification that a shipment will be late plus suggesting, or directly initiating options to resolve the problem. In today's fast paced world companies need to more and more rely upon devices that include sensors and effectors. These devices – or things – are interconnected.