The empowered employee: How 6 companies are arming their teams with data - Watson

Big data was the first step in creating value from transactions and accumulated data. Now that we have warehouses filled with data the challenge has turned to delivering actionable insights to not just customers, but also employees. Smart businesses have realized that their employees, across teams, can make better decisions and scale expertise by democratizing the access to real-time data insights. These six companies are just a small sampling of how AI is helping companies empower all their employees to be as good as their best ones. H&R Block trains its tax pros to create tax returns for its customers but understanding and interpreting the 74,000 page tax code is daunting.