Artificial Intelligence and the Future of the Empathic Business - Social Business Spotlight Blog

When my mother was dying 22 years ago, the hospital briefly lost track of her location. Its error cost my family 40 precious minutes that we could have spent with her at the end of her life. The culprit in this horrific situation was the hospital's own hierarchy of processes and procedures that its workforce struggled to navigate during this emergency. I've always been passionate about the need for simplicity in the workplace. Simplicity lies at the foundation of organizations' empathy--policies that prioritize customers' and employees' experiences over its own interests--and that plays a key role in the future of work. When it comes to our attitudes and beliefs about the value of other people's time, particularly our employees' time on the job, we're still in the Industrial Era.