Behind the scenes – Exploring how Freshworks handles AI

We have a lot of exciting things rolling off people's sleeves at Freshworks all the time. But there is a lot more work that goes into bringing out all that awesomeness that everyone sees. We thought we would give you a glimpse of what happens behind the curtains. We are introducing'Behind the Scenes', a fortnightly series that talks about all the effort that is put into making Freshworks work for you. It's an open secret that AI is making inroads into every industry in the quest to offer simple solutions to complicated problems.