Conversations Will Shape The Future of Banking

The power of artificial intelligence (AI) and the usage of new digital technologies are providing the banking industry an opportunity for new forms of engagement. The movement from traditional channels to conversational banking is upon us. Subscribe to The Financial Brand via email for FREE!Messaging platforms that include voice and text-based interfaces and being increasingly used by digital consumers as their preferred method of engagement, according to a research study from Accenture. The Amazon Echo, Google Home and Apple HomePod (as well as other devices) use technologies such as AI, machine learning and natural-language processing (NLP) to enable voice engagement. An increasing nuber of financial organizations are beginning to take notice.