Opinion What AI can, or can't, do for you

Artificial Intelligence (AI) has become a buzzword in recent times and with the hype surrounding it, chief technology officers (CTOs) and chief information officers (CIOs) are constantly pressured into having an AI mandate--wisely or unwisely for the fear of being left out or even worse come out as not being in the leading edge of tech. Executives who are intent on capitalizing the power of AI must be able to address it in an informed way. I want an AI bot for my customers to download a document and notify users on the status. This is a request we received from a CXO. Problems where the goals and the means to achieve the goals, are well understood, don't require AI, you just need a simple mechanism.