Putting Your Chatbots to Work

Companies can be easily dazzled by their newest workers, the chatbots. They never complain or get sick. And they don't ask for raises. But companies can be just as easily disappointed when customers become frustrated by opaque and time-consuming interactions with the bots. It's not the bots' fault, said a panel of artificial intelligence experts at a recent Executive Roundtable hosted by Earley Information Science (EIS), a leading consulting firm focused on organizing information for business impact.