45-of-retailers-will-utilize-ai-within-3-years

The popularity and know-it-all nature of artificial intelligence platforms such as Siri and Alexa have given rise to more sophisticated digital communications, and more retailers are noticing the potential of these capabilities. Within three years, up to 45% of retailers plan to utilize artificial intelligence (AI) -- through chatbots or digital assistants -- to enhance their customer experiences, according to a survey from Boston Retail Partners (BRP).