As per one report by SHRM, 43 percent of the small business owners found new ways to survive in the business during the pandemic. Restrictions imposed forced businesses and customers to go online. This has changed the customers' shopping habits and can be the beginning of the new eCommerce era. AI is expected to power online businesses even after the COVID pandemic. A forecast made by Gartner stated that artificial intelligence will help increase customer satisfaction by 25 percent by 2023 in most organizations that use it.
Dec-4-2021, 08:50:21 GMT