How Does Artificial Intelligence Work in a Chatbot?

On any reputable website, one will find a chatbot to help the users. While interacting with the chatbot, the user engages themselves with a simulated human conversation instead of talking to a real human being. A chatbot is a computer program or software that has the power to simulate human conversation both textual and voice conversation. The use of chatbots is extremely prevalent, especially in B2C and BCB websites. Chatbot assistants on the website have many benefits like it reduces overhead costs of the company and providing support to the staff to handle the customer care service in a better way.