Understanding The Role Of Artificial Intelligence In The Digital Workplace

There is a growing body of evidence to suggest that digital workplaces are not as "digital" as they might think or that organizations are introducing digital transformation strategies slower than was thought. Recent research from Gartner, for example, shows that many workers believe that the organizations where they work are not keeping up with their digital needs and are out of touch. It also showed that less than 50 percent of workers -- both IT and non-IT workers believe that CIOs know what technology workers want and need. It also showed that there was some difference between the level of awareness of technology problems between Europe and the U.S. Further research from Blue Bell, Pa.-based information management specialist Unisys showed that more than half (51 percent) of digital workers at "technology laggard" organizations expressed frustration with their employer, as compared to only six percent of workers at "technology leader" organizations. The Unisys survey is particularly telling in that it surveyed 12,000 workers in April 2018 across 12 countries to gauge the attitudes of today's digital workers on how the technology used in the workplace impacts their day-to-day lives.