How smart machines will redefine the role of knowledge workers

The more technology in business, the better – this is the common view. Different developments have so clearly transformed the ways we communicate, shop, share information and learn that there are many good reasons for the enthusiasm. However, what receives far less attention is how these new technologies impact workers and their productivity. Knowledge workers take on many roles – so many in fact that in 2011, Businessweek suggested that everyone is a knowledge worker to a degree. High-level employees who apply theoretical and analytical knowledge, acquired through formal education, to develop new products or services.