Will ChatGPT and the AI revolution replace member-staff interactions? - CUInsight

ChatGPT is causing waves in just about every industry, and there's no doubt it will be a powerful tool in assisting roles that involve written and verbal communication. But will it replace a universal associate? Compare it to digital/mobile banking, and the benefits and drawbacks of the technology. While ChatGPT presents the possibility of efficiency and scaling, and there are security concerns and it's never going to completely replace your staff members and human interaction and unique problem-solving skills they bring to the table. Digital banking and ChatGPT are solutions for scaling.