"From customer service to complex banking tasks" DeepBrain AI implements AI human technology into KB Kookmin Bank

DeepBrain AI's AI human technology is a solution that creates a virtual human capable of real-time interactive communication. It implements AI that can communicate directly with users by fusion of speech synthesis, video synthesis, natural language processing, and speech recognition technologies. As a technology that can realize complete contactless service in various fields, banks have the effect of providing a secure counseling service to customers who prefer non-face-to-face in accordance with the COVID-19 situation, and shortening customer waiting time through faster response. First, the AI banker greets customers when they arrive at the kiosk and provides answers to their questions. All answers go through the process of deriving optimal information based on KB-STA, a financial language model developed by KB Kookmin Bank, and delivered to customers through the AI banker's video and voice implemented with DeepBrain AI's AI human technology.