When Thinking About Artificial Intelligence, Don't Forget the People

Businesses that adopt artificial intelligence technology to help with jobs like automating call center activity must also consider giving employees education and training so that those who are displaced by innovation can still work. In short, companies should realize that innovation can cause human pain and that they should do something to minimize it. Accenture joins the countless other analysts, technologists, and researchers who claim that the rise of artificial intelligence technologies like deep learning is ushering a new age. Deep learning, when done right, can help developers build software that can sift through mountains of data, recognize patterns, and take action. Companies like Amazon (amzn) and Google (goog) are using AI to improve their digital assistants, those voice operated helpers on smartphones and home automation hubs, said Accenture chief technology officer Paul Daugherty during a Wednesday media event.