Chatbots at Nestle: Improving Performance on Intent Detection Nestlé

Download Slides: https://www.datacouncil.ai/talks/chat... WANT TO EXPERIENCE A TALK LIKE THIS LIVE? ABOUT THE TALK Nestlé built its first chatbot in 2016 with the rise of Artificial Intelligence and particularly Machine Learning and Natural Language Processing. Brands are currently using chatbots to communicate with consumers on their preferred messaging apps, such as Facebook Messenger or WhatsApp. Instead of having an army of people, chatbots can hold personalized conversations with multiple consumers 24/7. Since 2016, Nestlé has built and deployed up to 20 bots in production, with more than 15 projects in progress.