Incorporating a chatbot? How to put the customer first

Artificial intelligence is one of the biggest buzzwords in society, and the business world is making widespread use of a practical application of the technology: chatbots. Bots are rapidly taking over customer service roles, with consumers unable to tell whether they're communicating with a human or a computer in some cases. Chatbots deliver results that human customer service representatives cannot. Bots don't need to eat, sleep or take bathroom breaks, which means they're available 24 hours a day. Chatbots can detect when customer interactions are going poorly and transfer the call to a human representative, but having a bot on the front lines dramatically decreases the number of calls that people must field.