Bloomingdale's uses machine learning to evaluate employee knowledge Chain Store Age

Bloomingdale's can now pinpoint which of its employee learning programs are generating results -- and by how much in real dollars. The Macy's division has deployed Axonify Impact, (from Axonify), a learning attribution engine that uses machine learning to evaluate the data collected through training programs. Results reveal the direct impact that employee training programs are having on real business metrics, such as increases in revenue or decreases in expenditures. As employees interact with the platform, the technology's machine learning capabilities reveal which programs are generating the greatest impact, and how employee knowledge and participation influence business results. It also uncovers gaps, and makes real-time recommendations to frontline managers when a business target is at risk.