Chatbots: The Past, Present and Future - BotCore

Chatbots currently are one of the most popular AI technologies in the enterprise world. Bots are being deployed for different functions of an organization – be it engaging customers, training employees, driving sales, providing IT Helpdesk or HR support, generating leads etc. These intelligent machines provide instant service, round the clock – you don't need to keep your customers/employees waiting 24 hours for the next support agent to come online. However, bots weren't equipped for intelligent and smart conversations when they were first invented. Chatbots have undergone several advancements in the past few years.