Late to the party, Google's cloud leans on machine learning and AI to capture enterprise market FactorDaily

To get a perspective on Google's cloud services in India, talking to Debashis Roy, vice president-IT of CESC, the Sanjiv Goenka-owned power distribution company, helps. A couple of years ago, every company in the $2.7 billion RP-Sanjiv Goenka Group had a different domain name for emails, lacking uniformity. For a legacy company, which traces its roots to pre-Independence India, having information stored in servers in remote destinations owned by Google, in different parts of the world, was a big culture shift. After putting emails in the cloud, Roy has taken the next step. He is running two pilots using Google's machine learning (ML) and artificial intelligence (AI) services to improve customer satisfaction, reduce operating time, and boost revenue.