Customer experience executive order should focus federal AI efforts - FedScoop

The recently signed customer experience executive order will help agencies refocus efforts to deploy artificial intelligence across critical services, the director of federal AI implementations said Wednesday. Within 120 days, the Office of Management and Budget must coordinate guidance on improving data sharing among agencies with interagency councils like the Chief Information Officers and Chief Data Officers councils. Speaking Wednesday at an AFFIRM webinar, Anil Chaudhry said the order is expected to support the AI Center of Excellence at the General Services Administration with its work helping agencies to implement technologies such as bots and interactive voice response systems. "That is really about focusing data and analytics efforts in a very structured way to make sure that the high-impact federal services are the ones being addressed first," Chaudhry said, during and AFFIRM webinar. "And the second aspect of that is: How do we reduce the cognitive burden on the federal workforce?"