Google promises its call center AI is not designed to replace humans

Not content with its impressive(ly creepy) Duplex demo, Google promises it's not wanting to replace call centers with its latest AI demonstration. During the Google Cloud Next 18 conference, Google Chief AI Scientist Dr. Fei-Fei Li demonstrated a new AI system called Google Contact Center AI which – much like Duplex – sounded incredibly natural in its responses to human queries. Google seems to have learned its lesson from its Duplex demonstration and wanted to iterate that it's not designed to replace human operators. Instead, the system could be used to replace the current dreaded automated messages you often hear when dialling a call center. "Press 1 for… press 2 for…" just writing it makes me shudder.